Mr. Coffee BVMC-HC5 Cafe Cocoa Hot Chocolate Maker- 32 Ounces

what our customer say this product:

1. Grant R Fisher Verified Buyer – 19 March 2024

   Good delivery time. Item works as it should
   

2. Colette Swan Verified Buyer – 21 June 2024

   This is a good machine. Makes good hot chocolate in a much easier way than a pot on the stove with all the stirring required and burnt milk (or is that just me) I like the little basket that allows you to add small pieces of chocolate to change the flavors. Andes mint choc are a good addition as is adding white choc chunks to a milk choc drink. Chocolate malt balls add an interesting malty crisp on the top of the cocoa.
   The only thing im not 100% happy about is the cleaning. The heating plate at the bottom requires something to clean around the edge where it has a rubber seal. I use the pointed end of a bottle brush. I think you would get a build up if you didn’t do that. I wash the lid and basket in the top rack of the dishwasher.
   

3. Lavinia Tebbutt Verified Buyer – 5 March 2025

   I like the hot chocolate very much, but the machine develops a loud noise during the process, and continues until the machine shuts off.
   The noise concerns me.
   

4. Jody Verified Buyer – 5 March 2025

   Unfortunately the top doesn’t remove for easier cleaning.
   

5. Comer M. Verified Buyer – 9 March 2025

   My fiance got it for me for my birthday and it went to use it and had one prior different brand so know how they work. Used once and then it burnt out I want to return it and guess you need approval to do so I have never heard of that?! Cant I just print out the label and return and have him get his money back so he can get me something else I can use?? Please…!!!! Are you not supposed to use milk and hot coco mix or something?? The shipping was almost as much as the product. All we want is a simple refund for the shipping and product.