Breville the Barista Touch Espresso Machine with Grinder & Auto Milk Frother- Espresso Maker with Touchscreen & Seconds Heat Up

what our customer say this product:

1. Ariel M. Verified Buyer – 10 March 2024

   It Work perfect, very hard to learn all the options and ways to do the different coffee styles, but if you use it many times you find the way. My arrived wrong black color but its ok to us, we ordered silver edition, but that dont really important cause both are very nice look, the only problem its the tap plastic piece came broken a litter, cause the outside box was damage on top, maybe was bad delivered. we found outside front door area, whit out signature confirmation or anyone to check it at that moment, hope the seller can send us, just the broken part, that’s cause we want to keep it. That is the only reason we did 4 stars instead the 5.

   

2. Donny Cook Verified Buyer – 21 March 2024

   Very simple, easy to use and easy to clean. It’s going to save me a lot of money in the long run, by not having to go to a coffee shop. Plus, I think this tastes far better, as I can make it exactly how I want. The milk frothing is a game changer.

   

3. Sally Verified Buyer – 1 April 2024

   I’ve had this machine close to 20 days, using it daily. This makes great espesso and lattes. It’s super easy to use and takes about 15 seconds to grind and 30 seconds for a shot. Main pros: great coffee, easy to use, straightforward. The touch screen is super intuitive and walks you through the steps for each drink. The tamper and portafilter feel solid, heavy, and are made of high quality stainless steel. It feels like quality when using. The tray below is super easy to clean. Cons: At first the grinder made a small clicking sound and got stuck. But then I realized it was because my coffee beans were too old and dry. After getting better beans the issue went away. For a true coffee snob, you might want to invest in a very high end grinder ($500 or more). In that case you’ll end up with two grinders one built in and one external. However, for the vast majority of people the built in grinder is good enough. Keep in mind having the grinder and espresso machine as one unit means there’s a little more risk of something breaking down the line, but it’s convenient and looks nice having everything in just one unit. A few tips: 1. make sure to pack enough grinds in the portafilter to get a good shot. 2. A bunch of reviews complain about the steam auto clean making a big mess. This is super easy to resolve. Just put the wand in the stainless steel cup before lowering it for cleaning. Then it sprays into the cup not all over the place. Seems like a no brainer. Because of the force or the cleaning, there’s no way it could be clean without containing the wand in a cup.

   

4. LeeAnne Leslie Verified Buyer – 2 April 2024

   This was absolutely the best appliance investment I’ve made in many years.
   Easy to use , fully customisable and has saved so much money in takeaway coffee as Im no longer interested as can make my own to perfection at home . Highly recommend.
   

5. Anahit Verified Buyer – 10 June 2024

   Now I have my own Starbucks at home 😁 coffee ready in a minute. This Breville espresso machine fits my kitchen perfectly. It is well made, makes great coffee, latte, cappuccino, americano or whatever your heart desires. You can program it to brew your favorite beverage to the amount of coffee shots, milk froth etc. depending on how strong or creamy you prefer it to be with freshly grinded coffee beans. YUM!!! I’m enjoying it ☕️

   

6. Joe Kratochvil Verified Buyer – 22 July 2024

   Did a lot of research on home espresso makers, and finally decided on this one and it was definitely the right choice. Very flexible, and has a interactive liquid crystal display for different drink types… even allows you to program a choice for your own personal tastes which is great. I’ve had it for over a year-and-a-half now and it is not broken and still is used every single day. I would go online and watch the videos so you can learn different techniques and tricks. The instructions are not the greatest. The most important thing about this unit as well as any espresso maker is the quality of the beans. You must use fresh coffee beans. That cannot be stressed enough. Pass on the Starbucks at the grocery store or the Starbucks at the Starbuck stores. Try to find a store that actually specializes in selling beans only and you will see a big difference in the quality of the pour it comes out more like a syrup and taste great. I also checked the temperature of the espresso as it was being pulled, and it was 185F, so I don’t have this problem that other people are mentioning.

   

7. Ricky K Verified Buyer – 3 September 2024

   Let this be the real review you’re looking for after 2 years use. When it works, its great…but… I take care of my stuff – i clean it when it asks, i use filtered water and descale when frequently since I’m located in AZ and our water is extremely hard. Since march 2023 I’ve used this machine nearly daily (and my spouse)… I’ve had to replace the milk sensor (ER05) bricked cannot use machine with this error active. Once. And as of 5minutes ago and retearing back into this thing – I have what seems to be a blockage in the printed heating coil as theres no amount of pressure able to pass through it – yet the pump is pumping great. This means no hot water passes this common denominator to brew, steam or fill water. I admit i purchased mine before they were 1k$ so i will continue to t/s issues as they arrise but having to put an additional 100$ + 85$ for both parts plus free labor (I’m a technical Advisor) so not everyone will replace parts on their own…its getting annoying. Once this thing takes a permanent poop or i get tired of fixing it…i will look elsewhere for my espresso… Hope this was a realistic review for someone really interested in this unit…

   

8. jelissa vega Verified Buyer – 9 September 2024

   I have one of this espresso machine for years! We finally made the plunge and bought it this year, I absolutely love it. I have nothing negative to say about it – BUY this!!!

   

9. Kris Verified Buyer – 21 December 2024

   I ran across many conflicting resources on whether this model came with a baratza burr grinder and none of the other reviews mention it. I took the plunge and purchased on 12/4/24 and happy to say my unit came with the upgraded baratza burr grinder. I think I would have returned the unit if it didn’t as they say “the grinder is more important than the machine”. Very satisfied with the unit and pulling great shots from day one with minimal adjustments.

   

10. Dec Verified Buyer – 3 January 2025

    So far I’ve been delighted with our purchase. Makes great coffee and the touch screen feature is so convenient. Easy to maintain and clean too. There is a plastic basket to help funnel ground coffee into your ‘portafilter’. If you don’t remove the basket from the portafilter, before you brew, it can get caught in the machine – so be careful (adding a picture of the piece in question). This is the only watch out I’ve come across in an otherwise great purchase. 5 stars!!

    

11. Anonymous Verified Buyer – 13 January 2025

    Since we purchased this machine, November 2022 it has been sent back 5 times already several times with error messages!! so many issues beyond that you pay $1000 for a machine that doesn’t work all the time is very frustrating and then you have to pack it up. Send it back and it takes about two weeks sometimes to get it back and then you’re out of a coffee machine for two weeks then you’re spending money that you already spent to have this machine you can make coffee at home but now because the machines been to the repair Versus in my home I’m having to spend money on coffee when I shouldn’t have too !! It is very frustrating at this point I don’t know why they can’t just send me the new machine and take the one that’s broken and use it as a refurbish and resell it somewhere else. Should customer have to wait almost 2 to 3 weeks to get a machine back. I don’t recommend buying this machine. Updated just got back from service and went to brew a cup coffee and exploded and almost hit me in the face

    

12. Jonathan Locke Verified Buyer – 19 January 2025

    Dislikes: – EDIT: 2022/03/01: Recently noticed a nasty smell coming from the steam wand arm after removing the steam wand tip. Turns out, if you don’t remove the steam wand tip after each use, some milk remains between the connection point of the tip and the inside of the arm, which grows nasty stuff. I now remove and clean the steam wand tip and flush the wand after each use… 🙁 – Water tank grows things. I anticipated this, and am sure the manual must recommend frequent cleanings, but if you’re waiting for the fancy digital touchscreen to remind you, you’ll be sorely mistaken. I might have to throw out water more frequently and scrub it down (weekly?), but that’s way too high maintenance for a parent with a toddler. – The waste water/grounds container is made of plastic and shows wear and tear very fast (weeks) on a $1000 machine. Unfortunately, this is a high touch area as one is always sliding the milk frothing cup and mugs in and out. – The auto-clean feature on the steam milk wand is annoying. Auto-cleaning by pouring milk and water to the water catch bin is a recipe for some nasty smelling stuff, unless you’re constantly cleaning it. Or, you use something to catch the rinse water and pour it out. I’d rather just manually clean it myself, but I can’t find a way to disable this feature. Likes: – Espresso and lattes are yummy.

    

13. PC_Lover_87 Verified Buyer – 20 January 2025

    So happy with this Espresso Maker. There is definitely a learning curve but once you understand the basics, it opens up a world of possibilities. The machine is fast, of high quality, and looks great!

    

14. Jeannette V Verified Buyer – 23 January 2025

    ** Updated review**….InitialIy I was very pleased with the service that I received from Breville. After receiving a defective product, they said that they would send me a shipping box and return label to return the product so they could either fix/repair it. Well after not receiving a box for a few weeks I called back. They showed it delivered. When I verified the address, they had left off the unit #. So no clue where it was delivered, but I never received it. When I explained this, the young lady said that since it was delivered, they couldn’t send another one. Even though they are the ones who did not put my complete address. After going back and forth with her, she said that she would have to send it up to a different department to get authorization on it, and she would call me back once she heard back. After a few weeks, no call back. I called again, and the young lady said that she would get one ordered, and still no box delivered. Still trying to get this resolved after 3 months, but not holding my breath. This is the LAST time I will ever buy anything from Breville!!! They obviously don’t honor what they say, and now I am stuck with this very expensive machine that makes lukewarm coffee. Very frustrating!!! I will admit, I am a totally novice when it comes to espresso machines. Years ago I had a friend who had a Breville and absolutely raved about it. I always had it in my mind that I wanted one, but the price was more than I wanted to spend. Well a couple of months ago I got a pretty nice bonus from work, and then they a good price for Black Friday, so I got it. I am super impressed by the looks and how easy it is. I have had some issues with the machine itself. It wasn’t heating up very well at all. I wasn’t sure exactly how hot it needed to be, so did a little research. Found out an espresso should be close to 100 degrees. I bought me a thermometer so I could test it, and it is only about 59 degrees. I contacted Breville and was very pleased with the service I got. They are sending a package for me to return so they can either fix the issue, or replace it with a new one. Maybe a little inconvenient, but I am just glad it will get fixed. I will add to this once I get the replacement.

    

15. Pilar Verified Buyer – 25 January 2025

    Amazing coffee maker for reasonable price , I completely stopped buying coffee outside

    

16. Anonymous Verified Buyer – 9 February 2025

    Since we purchased this machine, November 2022 it has been sent back 5 times already several times with error messages!! so many issues beyond that you pay $1000 for a machine that doesn’t work all the time is very frustrating and then you have to pack it up. Send it back and it takes about two weeks sometimes to get it back and then you’re out of a coffee machine for two weeks then you’re spending money that you already spent to have this machine you can make coffee at home but now because the machines been to the repair Versus in my home I’m having to spend money on coffee when I shouldn’t have too !! It is very frustrating at this point I don’t know why they can’t just send me the new machine and take the one that’s broken and use it as a refurbish and resell it somewhere else. Should customer have to wait almost 2 to 3 weeks to get a machine back. I don’t recommend buying this machine. Updated just got back from service and went to brew a cup coffee and exploded and almost hit me in the face

    

17. Stephane Paradis Verified Buyer – 9 February 2025

    Plus que satisfait. Le meilleur café au monde à tous les matin
    

18. Hector Ponce Verified Buyer – 17 February 2025

    La máquina está preciosa, por donde la veas y lo que le veas está bien pensado, bien hecho y bien ensamblado. Los accesorios (jarra para espumar, portafiltros, filtros, etc.) son de la misma buena calidad y trae todo lo que necesitas para hacer espressos y cualquier bebida a base de espresso.

    Todo fue como lo esperaba: la caja llegó en perfecto estado, todo super bien empacado, es muy fácil de usar aunque no tengas experiencia, pues te va guiando y dando consejos para que ajustes la molienda y el tiempo de extracción. El sistema de la máquina está en inglés o en francés, pero el manual de instrucciones está en español de México así como la documentación de la garantía y la información de contacto y soporte para México.

    Todo perfecto hasta que llegué a la razón principal por la que compré la máquina:

    A mí me encanta el espresso americano (doble shot de espresso sobre 200 ml. de agua caliente) y esta máquina trae un programa específico para “americano” que emplea una salida de agua caliente que tiene la máquina y que cae directo a la taza antes de que extraiga el café. Lo que Breville no aclara en ningún lado (ni en el manual, ni en las especificaciones, ni en info en la página) es que la elevación de la ciudad en la que uses la máquina afecta la forma en la que sale el agua y ¡vaya que la afecta?!!!

    Yo vivo en León GTO, a 1,800 metros sobre el nivel del mar, que es altura media si comparas con otras ciudades en México: CDMX está a 2,250 metros, GDL a 1,575 metros y MTY a 540 metros para que se den una idea.

    Lo que sucede es que empieza a salir un chorrito muy controlado y a los pocos segundos empieza a salir vapor por la misma salida y hace que el agua salga como rociada para todos lados y se salpique todo en 30 cm a la redonda (vean el video para que no crean que exagero). Hablé a soporte de Breville y resulta que es un problema que tienen bien identificado y la única solución que me ofrecieron fue regresar la máquina. Volví a llamar un poco más tarde y abrí un ticket de soporte por la página y luego luego me respondieron lo mismo. Lo tienen perfectamente bien identificado y tan saben que no hay forma de arreglarlo que me dijeron que pasaría lo mismo con la salida de agua de cualquier otro modelo. En todos los casos me dijeron que, si la función de obtener agua caliente era importante para mí, me recomendaban regresar la máquina a coffeemakers.us.com y casi que buscarle por otro lado. Claro que super amables y cordiales, pero yo estaba en shock y dudando si algo más le iba a fallar por ese: “¡Ups! ¿A poco hay gente que toma café en las planicies elevadas y en las montañas?” que se aventó Breville.

    Afortunadamente hay otras formas de obtener agua caliente de la máquina, pero la función de “americano” es imposible de usar en mi ubicación. La solución es hacer lo que he visto que hacen en algunas cafeterías con máquinas profesionales y es dejar que corra agua sin poner el portafiltro. Para sacar 200 ml de agua caliente se tarda 30 segundos (con el mismo botón de extracción), cuando termina pongo el portafiltros ya listo con el café prensado y todo y vuelvo a extraer 30 segundos para que salga el espresso. Lo único que hay que cuidar es la limpieza de la regadera por la que sale el agua para el portafiltro después de cada extracción para que cuando saques solo agua no arrastre café molido de la extracción anterior.

    Lo de la salida de agua fue una mala experiencia y me hizo pensar muy en serio si debía quedarme con la máquina o regresarla. Decidí quedármela pues toooodo lo demás lo hace extraordinariamente bien y en menos de 7 intentos, ya estaba sacando unos espressos super ricos y ni siquiera había comprado buen café, estaba usando el Garat de grano que molemos al momento para la cafetera de goteo. Hoy, a 5 días de recibir la máquina, ya ni me acuerdo que tiene salida para agua caliente y ahora que compré un buen café tostado recientemente, no puedo creer que me esté tomando un café tan rico en mi casa y que me tarde menos de 2 minuntos en hacerlo (el espresso americano).

    A mi esposa le gustan los lattes y capuchinos y no se tardó nada en aprender a usar el espumador. Le encanta la textura de la espuma y ya me dijo que guarde el Aeroccino y la Nespresso porque nada que ver el sabor.

    Si les sirve de algo, les recomiendo ajustar a 13 la finura del molido, moler por 17 segundos, prensar sin tanta fuerza y extraer por 30 segundos. Son los ajustes con los que estoy obteniedo 18 gr de café molido y aprox. 36 gr de un espresso con buen sabor y buena crema. He notado que si aplico mucha fuerza al prensador, varía mucho la cantidad de café que obtengo, el sabor y la crema, por lo que antes de ajustar molido y tiempo de extracción, les sugiero practicar el prensado hasta que sean consistentes.
    

19. Rashi Goel Verified Buyer – 17 February 2025

    I owned a very old DeLonghi and I switched to Breville. I love the machine. First, it heats up fast which helps when guests are waiting. Two, the touchscreen is a good guide when you are preparing your coffee. Three, it gives me a sense of achievement when I am an active participant in the brewing. Although I watched a lot of videos, make sure you get an expert demo in person, to understand the right grind size you want etc. So you can build confidence as a first time Barista. Enjoy your machine!
    

20. Sophie Verified Buyer – 22 February 2025

    I was spending money on coffee everyday and that needed to stop . I wanted something that I could froth the milk myself since I like white chocolate mocha and the powder mixes in the best with the steam wand. It was also very important to me that I could set the temperature as I like my coffee really hot. I wanted something that made customizable coffee but also looked good on my counter. This is it! I now make coffee every morning, it’s delicious, I absolutely will save money in the long run and I don’t have to leave my dogs to go to the coffee shop. IF YOU HAVE THIS IN YOUR CART BUY IT, you won’t regret it. Pro Tip: DON’T buy cheap coffee with your nice new machine. I love Stumptown coffee from Portland so I got that and it’s delicious. Get nice coffee ! Enjoy

    

21. Peter Verified Buyer – 1 March 2025

    Great Quality Breville Coffee Machine! If you enjoy controlling the coffee-making process, this is a great option. The machine offers a lot of versatility and precision. However, I have a few concerns: 1.The tamper it seems defective and doesn’t feel as sturdy as it should. I would like to change it! how to do that? 2.The milk jug doesn’t have the Breville logo, which makes it feel like an unbranded or mismatched piece. It’s a bit odd, especially considering the brand’s reputation for quality. Overall, despite these minor issues, the machine performs well, and I’m happy with it!

    

22. BruceLee Verified Buyer – 1 March 2025

    The touch screen is amazing. First I thought, you won’t be able to personalize any drink… then I watched some you-tube videos.. then there you go. There is a learning curve but once you get the proper weight, grind size, and brewing time… you gonna have so much fun… for me, I like doing it… it’s the process that gives me so much joy… the aroma of freshly ground coffee. It’s a bit loud during start up and when you are brewing. Starbucks is now just a thing of the past. The auto purge feature of the frother is a big plus.

    

23. Anonymous Verified Buyer – 3 March 2025

    Absolutely perfect and very easy to use. My only hang-up is that it is not ideal for larger coffee cups. As you will see in the pictures, if you use a Rae Dunn mug as we do, you will have to pull the tray out and remove the chrome top. Once you have done this, you can tilt the mug and slide the tray back in. Do not make coffee without the tray being inserted, because the unit will discharge water every time and will go all over the countertop.

    

24. Jenni Zamudio Verified Buyer – 6 March 2025

    I look forward to my coffee every single day. I no longer crave Starbucks or coffee shop coffees. The machine is beautiful and truly makes it easy to make any drink. I am obsessed and cannot wait to continue creating delicious coffee!!

    

25. Joey11 Verified Buyer – 6 March 2025

    Been wanting one for a while and when I saw it on prime deal, had to get it. Easy to use. Amazing coffee and great quality machine! Do not regret buying. Shipping was fast and the machine was packed nicely.

    

26. CoolRabbit Verified Buyer – 13 March 2025

    This machine is perfect for people who are real coffee aficionados or have barista experience! Makes an amazing cup of coffee that is tailored exactly to your preferences due to its customizable features. Even without a lot of experience with coffee, you can still use it by doing some research online about the basics of coffee grinding and brewing, and then experimenting to find the right settings for you.   BEWARE: This machine is semi-automatic! It is easier to use than a manual machine. With that being said, there are still several manual stages that you have to know what you are doing. PROs:  – Eliminates going to the coffee shop as it provides the same, or even better, level of quality. – Color touch screen with saved configurations makes it super easy to use. – Makes different types of real coffee and allows you to save customized configurations.  – Comes with self cleaning for the brewer, milk frothing and water descaling.Life saver!  – You will be notified when the tray is filled up or water level in the tank is low. CONs:  – Expensive if you are not planning to use it that often.  – Hard to get technical support and customer service is not that responsive.  – The water could be hotter. Preheating your mug in advance might be a solution to this. – The self cleaning of milk frothing is not well designed which makes a mess everytime. – No way to update the firmware yourself. Its a great machine overall. It has allowed my wife and me to save money by not having to go to Starbucks and other coffee shops!

    

27. Frank R. Verified Buyer – 28 March 2025

    The instructions are not quite accurate or complete. Using coffee ground within the recommended timeframe I used the single-wall filter and could not get a good extraction. It was too quick to start, 6 or 7 seconds, and changing the grind didn’t change that either way. Breville finally told me to use the dual-wall filter (after a lengthy phone/video call) and that improved things measurably. The rep told me that was their most common issue, and that some coffees require the higher pressure the dual-wall filter provides—even if they’re fresh. So before you call the customer support line and jump through all the hoops (do you really want to flip the machine over to read the serial number?) just try the dual-wall filter. Despite that frustration, I really like this machine. Pretty simple to use, makes a great latte even with a less-than-optimal extraction. Fits under my kitchen cabinets, though it has to be pulled out in front to refill the hopper or tank, but it’s fairly compact. Order a knock-box right away; you’ll need it. I like the Breville mini knock box. An old video on YouTube recommends an aftermarket dosing funnel but my machine came with one included. Noise level isn’t too bad; louder than a KitchenAid grinder but not as bad as others. Cleanup isn’t too bad, either.

    

28. Elham Verified Buyer – 1 April 2025

    I was excited to purchase a Breville espresso machine, as it’s well-known for its excellent performance and quality. True to its reputation, the machine itself was fantastic—brewing rich, flavorful espresso with ease. However, my experience was marred by the condition of the item I received. I purchased it as a “Used – Very Good” item, expecting some minor signs of use but nothing major. Unfortunately, it arrived with a broken water tank. It was clear that the packaging for the used item was inadequate, and I suspect improper handling during shipping contributed to the damage. While I had to go through the hassle of returning the machine and ordering a new one, I still believe the Breville espresso machine is a fantastic product when received in good condition. I recommend buying it new or ensuring that any used or refurbished option is packaged securely to avoid a similar issue.

    

29. Anonymous Verified Buyer – 1 April 2025

    Since we purchased this machine, November 2022 it has been sent back 5 times already several times with error messages!! so many issues beyond that you pay $1000 for a machine that doesn’t work all the time is very frustrating and then you have to pack it up. Send it back and it takes about two weeks sometimes to get it back and then you’re out of a coffee machine for two weeks then you’re spending money that you already spent to have this machine you can make coffee at home but now because the machines been to the repair Versus in my home I’m having to spend money on coffee when I shouldn’t have too !! It is very frustrating at this point I don’t know why they can’t just send me the new machine and take the one that’s broken and use it as a refurbish and resell it somewhere else. Should customer have to wait almost 2 to 3 weeks to get a machine back. I don’t recommend buying this machine. Updated just got back from service and went to brew a cup coffee and exploded and almost hit me in the face

    

30. Bela.blue.reviews Verified Buyer – 2 April 2025

    Love this expresso maker so much my sister now has one and we got this one for my parents for Christmas as well. It makes a great espresso, easy to use with everything you need. The quality is superior to other brands we’ve tried. The milk frother is excellent and the cleaning cycles are great as well. Change the filters and also use filtered water to preserve the life of your machine. Have had no problems with mine that I’ve had now for 6 years, so I’m hoping it lasts a long time!

    

31. D.D. Verified Buyer – 3 April 2025

    I’m not gonna lie, I was intimidated reading the manual. Once I unboxed it, followed the on screen instructions plus the book instructions, it was easy and I was hooked! I went through the first tank of water tasting the difference with fresh grounds, already ground, regular and decaf, with and without milk. I loved every bit of it. I’m so happy and geeked up on caffine. Who needs a transmission pulled? I got you! 🤣

    

32. Nancy M Ajolo Verified Buyer – 4 April 2025

    I love how easy this machine makes it for even a novice to learn how to make all types of coffee beverages. With so many great videos online on how to dial in your beans and use this espresso machine I found it so much fun and can now enjoy lattes, americanos and cappuccino drinks anytime of the day without going to Starbucks! can customize and save my own favorite and name it so next time I can just press my icon and get the same drink.Right out of the box they give you everything you need. I did upgrade a few things but that was my personal choice. I love my new coffee bar area and found a great local bean roaster as freshly roasted beans is the best thing you can do for your coffee experience besides having a solid espresso machine!

    

33. JRod Verified Buyer – 4 April 2025

    I received my Breville Touch Thursday. I really believed I would return this. I didn’t think I would ever be able to use it and felt I would just be returning daily to the local coffee shop and continue spending $10 a day there. Well, I did run to the local barista for fresh beans and watched a few videos on YouTube about using the machine. It took a couple tries figuring it out and I poured several shots down the drain but now- now I’m in Latte heaven!! Today is Monday and after coming down off my 3 day caffeine high, there’s no way I can go one day without it. I’m keeping it lol. They can’t have it back. So, if your on the edge about purchasing this-do it. I knew absolutely nothing about making espresso drinks. Now I’m making mochas every bit at good as my home town coffee shop. And way better than any Starbucks

    

34. Mason & Kristi Verified Buyer – 4 April 2025

    I’m not usually one to write a negative review but I simply couldn’t at least share our most recent experience with coffeemakers.us.com. We are prime members, have been for a few years now and have yet to have an issue like this. However, after having this experience it makes me question on ordering future things from coffeemakers.us.com. I have been wanting this Breville Espresso Machine for a while now and finally got myself to make the purchase. Upon purchasing, I was notified it would be on back order for over 1 month. I was disappointed, but knew that what would be coming would be well worth the wait…but boy was I wrong. Upon opening the box the machine REEKED of coffee grinds. Not that I have a problem with the scent itself, but the fact that it most likely meant this machine was used. After opening the machine it was clear as day that we were sent a very much USED machine when we paid the price to receive a NEW one. And when I say used, I don’t mean just opened and then repackaged. I mean used to make multiple coffees. Splatter stains all over. Coffee grinds everywhere. Scratched all over. Pictures attached for reference. When you’re spending this kind of money on a machine, it’s not to receive something in this condition. I am just beside myself with how coffeemakers.us.com could let something like this get by. When calling customer service the only thing they could offer me was a refund 3 days following dropping off to a UPS store and a measly $10 gift card for the inconvenience. I will be reordering this appliance, but not through coffeemakers.us.com. It’s clear that they can’t differentiate new and used appliances.

    

35. Carolina Verified Buyer – 5 April 2025

    I had the automatic Miele which tasted like plastic so, l returned it and bought the automatic Delongi it didn’t get hot enough so, I took it back and ordered the Barista Touch. It’s every bit as good as they claim it to be. It’s a little more work than the automatic ones but I can get a steaming hot drink. I’m still trying to get the brew just right to suit my taste. Still trying different coffees. I find it hard to do the 30 lbs of tamping pressure to make the coffee that’s why I put the four stars. Not a fault of the machine. Just me. All in all I would recommend this coffee maker .
    

36. Anonymous Verified Buyer – 6 April 2025

    Absolutely perfect and very easy to use. My only hang-up is that it is not ideal for larger coffee cups. As you will see in the pictures, if you use a Rae Dunn mug as we do, you will have to pull the tray out and remove the chrome top. Once you have done this, you can tilt the mug and slide the tray back in. Do not make coffee without the tray being inserted, because the unit will discharge water every time and will go all over the countertop.

    

37. Shadya Verified Buyer – 6 April 2025

    It makes amazing mochas and so easily. A month ago I had never used an espresso machine. It was frustrating at first because the grind size was constantly needing adjusting for every cup, but then I bought beans from a local roaster and it has been consistent and perfect every time. I never change any settings and it’s so easy and makes amazing coffees! It’s a good chunk of money, but sooooo worth it!

    

38. Anonymous Verified Buyer – 7 April 2025

    Absolutely perfect and very easy to use. My only hang-up is that it is not ideal for larger coffee cups. As you will see in the pictures, if you use a Rae Dunn mug as we do, you will have to pull the tray out and remove the chrome top. Once you have done this, you can tilt the mug and slide the tray back in. Do not make coffee without the tray being inserted, because the unit will discharge water every time and will go all over the countertop.

    

39. Carmela Dye Verified Buyer – 7 April 2025

    Perfect fit, amazing espresso. Easy to use and easy to clean. Should have bought long ago!

    

40. Marcus McGee Verified Buyer – 8 April 2025

    We like good coffee but I am not one of those people that will pay for coffee everyday from a coffee shop. I enjoy it but not that much. This machine makes great coffee drinks and is cheaper than using k cups. Some of the things we like: 1. It is fast! Total time to brew a cup Is about 30 seconds including the time for it to heat up. You can grind your beans, brew your coffee, froth your milk, dump out the grinds and clean the frother in under 2 minutes even if you’re still half asleep. 2. There is a ton of flexibility on the drinks it can make and how it makes them. Different sizes, strengths and how much froth it puts in your milk. It does take some time to try everything and figure out what you like best but once you do, it consistently makes the drink just how you like it. 3. We waited to buy this because we thought there would be a lot to clean. But cleaning is not an issue. Only takes a few seconds to do it. Just wipe down the frother and machine. Rinse out the porta filter and milk cup. We throw them in the dishwasher at some point during the day. There really are no complaints about this machine. Yes it is a little pricey but it does onsale for 25% pretty regularly so just wait for the sale like we did you will not be disappointed.

    

41. Daniel V. Verified Buyer – 9 April 2025

    This is by far one of the best items I have ever purchased. Amazing espresso. Nicely packed. Have found myself making more and more coffee. This item pays for itself and brews a superb cup of coffee. The quality is above all and very simple to use and manage. If you want one of the best coffees this item is for you!!!